Process Optimisation & Digitisation

How can you keep your processes relevant?

To talk about process optimisation and digitisation, we need you to imagine every day starting with a blank sheet of paper: you would have to re-invent your business every day. That approach is clearly very inefficient. We naturally recognise that we do similar tasks on a daily basis, and having a documented process with training can not only speed things up but reduce errors and improve predictability.

That approach is clearly very inefficient. We naturally recognise that we do similar tasks on a daily basis, and having a documented process with training can not only speed things up but reduce errors and improve predictability.

However, having processes can lull us into a false sense of security. These processes were (presumably) best practice at the time, but that was then and this is now. Your processes were designed for the business as they were then. What has changed (number of customers, the complexity of transactions, variation in types of product, customer expectations, technological support)?

What has changed (number of customers, the complexity of transactions, variation in types of product, customer expectations, technological support)?

If a business has been operating for several years, it is likely that there is a lot of manual process, maybe based around legacy systems. However, it is likely that these processes are likely not supporting the best practice the business wants to achieve.

Some red flags:

  1. You can’t offer that service because the system doesn’t allow it: https://www.youtube.com/watch?v=WOdjCb4LwQY
  2. It is very hard to change processes so you stick with what you have
  3. Customers have to wait a long time to get simple things
  4. You feel like you are working on the process, not the customer
  5. Work gets stuck in the system and you don’t have visibility
  6. Training on the system takes a long time

Can you recognise a red flag? Drop us a line: hello@digile.io or contact us here.