Turning Santa More Agile

What Happened to Santa When We Made Him More Customer Centric? Earlier this year we were asked by Santa Claus to help with their customer experience (CX). Santa told us that customer satisfaction levels had been declining for the last few decades. They wanted to…

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What is Bitcoin and why should you care?

If you are like most people you have heard about Bitcoin. But what is bitcoin and why should you care? Note: the following is a simplification to explain the high level concept. There is plenty of material available that explains the how in more technical…

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Know the WHY to achieve Business Value

Agile Talk: if you’re not clear on “Why”, “How” doesn’t matter Many businesses, recognising that waterfall project management techniques don’t work in a fast-moving world, are embracing agile techniques. But what is really changing? Or, maybe a better question is what is the essential value…

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Why Customer Experience Matters

News flash: Customer Experience Matters. What does “Customer expectations are changing faster and faster” mean? Why does it matter to you? And why should you care? Here is the picture: you're a successful business. You know what your customers want and how to communicate with…

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StartUp Grind Auckland with Hamish Nuttall

StartUp Grind Auckland presents: Fireside chat with Hamish Nuttall Startup Grind is a Silicon Valley-based organisation that educates and mentors entrepreneurs through monthly business events and speaking series. (Wikipedia) We are thrilled to tell you that the next Auckland event is with Hamish, the founder…

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Platforms & Customer Centricity – The Platform Explanation

Platforms & Customer Centricity are hot topics, but how do you get there? Hamish Nuttall says that the “why” and the “how” can be explained by electrical plugs and spaghetti. In 1997, Amazon’s stated objective was to be the “leading online retailer of information-based products…

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Automation – How Safe is Your Job?

With new technologies and automation rapidly affecting current job, our question for you is: How safe is your job? My wife and I have just come back from a holiday in South America (Brazil and Argentina), and one of the things I was struck with…

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Clear Inovacao & Digile – Innovation across the ocean

We are so proud and happy to be in partnership with Clear Inovação in Brazil. During the first week of June, Hamish was there, talking to Clear’s clients and friends about disruption, innovation and scalability. Together, we shared our learnings from NakedBus and other cases…

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2017 Customer 3.1 Summit | Hamish Nuttall

Customer Experience, Digital Experience, and Customer Analytics The 2017 Customer 3.1 Summit was filled with leading experts, real-world case studies and a surprise keynote guest to inspire you over 2 days of learning on three major areas all to do with tomorrow's empowered customers. Hamish…

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Process Optimisation & Digitisation

How can you keep your processes relevant? To talk about process optimisation and digitisation, we need you to imagine every day starting with a blank sheet of paper: you would have to re-invent your business every day. That approach is clearly very inefficient. We naturally…

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