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Agile Execution

Turning Santa More Agile

What Happened to Santa When We Made Him More Customer Centric? Earlier this year we were asked by Santa Claus to help with their customer experience (CX). Santa told us that customer satisfaction levels had been declining for the last few decades. They wanted to…

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Know the WHY to achieve Business Value

Agile Talk: if you’re not clear on “Why”, “How” doesn’t matter Many businesses, recognising that waterfall project management techniques don’t work in a fast-moving world, are embracing agile techniques. But what is really changing? Or, maybe a better question is what is the essential value…

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Don’t be a frog

It's pretty clear that digital disruption will impact most businesses in the next five years. The changes will be more rapid than most of us think: the challenge is as big as the industrial revolution, both for businesses and individuals. We have been featured in…

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Be Lazy: Use Digital Transformation to connect Customer Pain Points to your Vision

"This is the 10th time I've had to do this. Surely we can automate it?" These words became something of a mantra at our startup. Naked Bus was growing at between 25-40% per year and we didn't want to keep adding staff, so we looked at…

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Don’t work with us!

"Congratulations, we'd like to offer you a job. But before you accept, I'm going to give you three reasons why you should say no." It may seem a bit counter-intuitive to give reasons NOT to accept a job offer to your best candidate. But we…

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Make Yourself Redundant is Job One!

So, you're a fast growing startup, and you have eager new recruits joining you, and they ask what you want them to do. I could have explained to people joining Naked Bus, the processes and protocols (OK, I'm sure someone did that); I could have told them,…

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A Naked Checklist for an Agile World

"My job involves thinking. It can't be reduced to a checklist." Once upon a time, most professionals thought that their work was too complicated to benefit from checklists. Or maybe they were insulted by the idea that much of what they did could be reduced to…

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What Happened When We Made the Whole Business Agile. Tip: It’s not a Substitute for Knowing Where You’re Going

It's easy to see why businesses are experimenting with Agile methodologies outside the IT team. The promise: no more lumbering, over-running projects. And if it works in IT, why shouldn't it work elsewhere? Agile is not a substitute for knowing where you are going, and having a…

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Do You Really Need an App? Ask Yourself Why First

Apps are #1 on the digital transformation wishlist, but unless you know why you're doing it, you may end up wasting your money. But the good news is that if the app addresses a real customer pain point, the benefits will keep coming. Here's what…

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