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Scaling

Platforms & Customer Centricity – The Platform Explanation

Platforms & Customer Centricity are hot topics, but how do you get there? Hamish Nuttall says that the “why” and the “how” can be explained by electrical plugs and spaghetti. In 1997, Amazon’s stated objective was to be the “leading online retailer of information-based products…

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Process Optimisation & Digitisation

How can you keep your processes relevant? To talk about process optimisation and digitisation, we need you to imagine every day starting with a blank sheet of paper: you would have to re-invent your business every day. That approach is clearly very inefficient. We naturally…

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