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Turning Santa More Agile

What Happened to Santa When We Made Him More Customer Centric? Earlier this year we were asked by Santa Claus to help with their customer experience (CX). Santa told us that customer satisfaction levels had been declining for the last few decades. They wanted to…

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Know the WHY to achieve Business Value

Agile Talk: if you’re not clear on “Why”, “How” doesn’t matter Many businesses, recognising that waterfall project management techniques don’t work in a fast-moving world, are embracing agile techniques. But what is really changing? Or, maybe a better question is what is the essential value…

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