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Digital Transformation

Be Lazy: Use Digital Transformation to connect Customer Pain Points to your Vision

"This is the 10th time I've had to do this. Surely we can automate it?" These words became something of a mantra at our startup. Naked Bus was growing at between 25-40% per year and we didn't want to keep adding staff, so we looked at…

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Make Yourself Redundant is Job One!

So, you're a fast growing startup, and you have eager new recruits joining you, and they ask what you want them to do. I could have explained to people joining Naked Bus, the processes and protocols (OK, I'm sure someone did that); I could have told them,…

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We need a cross functional champion of business transformation, not a super CIO

It's a pity that we have to give a name to the new phenomenon of Chief Digital Officer. Because by naming it, there is a risk we put it in a box. The role of Chief Digital Officer or CDO has become the latest must-have…

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What Happened When We Made the Whole Business Agile. Tip: It’s not a Substitute for Knowing Where You’re Going

It's easy to see why businesses are experimenting with Agile methodologies outside the IT team. The promise: no more lumbering, over-running projects. And if it works in IT, why shouldn't it work elsewhere? Agile is not a substitute for knowing where you are going, and having a…

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Do You Really Need an App? Ask Yourself Why First

Apps are #1 on the digital transformation wishlist, but unless you know why you're doing it, you may end up wasting your money. But the good news is that if the app addresses a real customer pain point, the benefits will keep coming. Here's what…

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MVP Launch – Nakedbus.com Sleeper

The Nakedbus.com/Sleeper was launched within 6 weeks from idea to delivery on the road. Instead of traditional project planning methods, an agile approach was used with a multi-disciplinary team working in close collaboration. Daily standups were used to overcome obstacles, and the minimum viable product…

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